Reference

How jiliid Handles Your Personal Information

Your privacy is a real operating concern for us — not just a legal box to tick. This page covers what data we collect when you use your account, how we store it, and the rights you hold over it, including activity connected to…

Account data protectionGCash, Maya, InstaPay contextYour rights, clearly statedContact path for data requestsPhilippines-based eligibility
jiliid How jiliid Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Secure Storage

Account records are stored on encrypted servers. Access logs are maintained so we can detect and investigate any unauthorised attempt to view your personal data.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can clear cookies from your browser or mobile app at any time without losing your account.

Data Retention

We keep your account data for as long as the account is active and for a period after closure as required by applicable law. Payment records — including GCash and InstaPay logs — follow the same retention schedule.

Your Access Rights

You have the right to request a copy of the data we hold on you, correct inaccuracies, or ask for deletion where legally permitted. Submit these requests through live chat or email support.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Open live chat from your account dashboard. Send your data request directly — our support team handles privacy queries and will confirm receipt before following up.
Email Support Write to our support email with the subject line 'Data Request'. Include your registered mobile number so we can match your account and respond to the right record.
Account Settings Some data preferences — like marketing communication opt-outs — are managed directly inside your account settings. Log in, go to Profile, and check the Privacy tab.

Common Questions About Your Privacy on jiliid

These are the questions we hear most often from Filipino players about how their account data is handled. If yours is not covered here, reach out via live chat or email and we will respond directly.

We collect your name, contact number, email address and date of birth at registration. Payment-linked details — such as your GCash number — are recorded when you make a deposit or withdrawal.

We do not sell your personal data. We share it only with service providers who process payments or help operate our platform, and only under strict data-handling agreements with those partners.

Closed account records are retained for the period required under applicable Philippine law. After that window, data is deleted or anonymised. Payment logs, including Maya and InstaPay records, follow the same schedule.

Yes. Send a data access request via live chat or email with your registered mobile number. We will verify your identity first, then provide your records within the timeframe required by law.

Log in, go to your Profile, and open the Privacy tab in account settings. You can turn off SMS and email marketing from there. Transactional messages about your account and withdrawals cannot be disabled.

Only staff with a direct operational need — such as resolving a failed withdrawal — can view payment-linked details. All internal access is logged and reviewed as part of our standard data-security practice.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.