Reference

Your Rights and Our Obligations on jiliid

These legal terms set out how jiliid operates your account, handles your data, and applies rules that depend on local law in the Philippines.

Account holder rightsJurisdiction-dependent accessGCash · Maya · InstaPay scopeData handling standardsContact paths for policy requests
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jiliid Your Rights and Our Obligations on jiliid
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account security and personal data are managed under practices consistent with applicable Philippines data protection rules. We keep records of your account activity, payment history including GCash, Maya, and InstaPay transactions, and identity verification documents for as long as required by law or our internal retention schedule — whichever is longer.

Data Retention Account records, transaction logs, and verification documents are retained for the period required by applicable law. You may request a summary of what we hold via email support.
Cookie Use We use cookies to keep your account session active, remember your lobby preferences, and measure page performance. You can manage cookie settings through your browser at any time.
Account Security Steps Login uses a one-time PIN sent to your registered mobile number. We recommend linking your account to a single verified GCash or Maya wallet to reduce unauthorised access risk.
Requesting Changes To update personal data or request deletion of your account records, contact us via live chat or email. Identity verification is required before any changes are processed.
POLICY CONTACT

Reach Us on Legal and Account Questions

For policy clarifications, data access requests, or account-related legal concerns, use any of the contact paths below. We aim to respond to written requests within a reasonable period, and disputes go through our support team before any formal process begins.

Live Chat Start a live chat session from inside your account dashboard. Legal and account queries are handled directly — no need to call or visit any
Email Support Send written policy requests, data inquiries, or formal account concerns to our support email. Written requests create a reference record for your case.
Account Help Centre Access the Help Centre from your account settings page. Policy documents, term amendments, and data request forms are all available there for eligible Philippines account holders.

Common Legal Questions from Philippines Account Holders

These questions cover the account and policy areas we hear about most — your data rights, how terms apply to your local payments, and what to do if you need to dispute something or request a change.

These terms apply to any person who holds a jiliid account and accesses the platform where local law permits. Eligibility is assessed at the point of registration and reviewed if your circumstances change.

Yes. Send a written data access request to our support email from your registered address. We will verify your identity before releasing any account or transaction records.

Payment records — including GCash deposits and Maya withdrawals — are stored as part of your account history and retained for the period required under applicable Philippines regulations.

Raise the dispute through live chat or email support first. We review the case and respond in writing. Formal escalation outside the platform is available only after our internal review is complete.

Yes. Material amendments are sent to your registered email address before they take effect. Continued account use after a posted change is treated as your acceptance of the updated terms.

We share data only where required by law, to operate payment rails like InstaPay or GCash, or to fulfil identity verification obligations. We do not sell your personal information to unrelated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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